MegaFon and Tsian have agreed to cooperate in the field of customer protection.

      June 4, 2026 17:33 Economy The operator and real estate transaction platform Cian announced a partnership in combating phone fraud. The agreement was signed by MegaFon CEO Khachatur Pombukhchan and Cian CEO Dmitry Grigoryev during the St. Petersburg International Economic Forum.

      The key task of the collaboration is to protect users from potentially fraudulent calls, as well as schemes related to social engineering. Cian will provide the operator with anonymized data on trigger events: patterns of fraudulent calls, geography of threats, and peak activity times. MegaFon, in turn, will develop a custom solution to protect clients based on this information, big data, and its own expertise. This approach will allow for the adaptation of protective mechanisms to the specifics of the real estate market—unlike universal filters, the system will take into account behavioral markers characteristic of platform users.

      Alongside security issues, the parties are working on integrating modern authorization methods that will ensure seamless and maximally secure access to the Cian ecosystem.

      The companies have agreed to implement artificial intelligence tools to optimize communication with clients. The use of intelligent support and analytics systems will automate routine tasks, speed up request processing, and personalize the service.

      "The problem of unwanted calls is relevant for users of digital platforms. Collaboration with Cian will allow us to reach a new level of protection for our subscribers. Our goal is not just to react to threats, but to prevent them, creating a seamless environment where clients can use services with peace of mind. The joint work on authorization systems and the implementation of artificial intelligence will make the digital space more transparent and secure," commented MegaFon CEO Khachatur Pombukhchan.

      "User safety has always been a priority for us. Systematic collaboration with MegaFon opens up new opportunities for implementing advanced telecom technologies in our ecosystem, which will enhance the level of protection and convenience of the platform for millions of users," noted Cian CEO Dmitry Grigoryev. The NIA "Nizhny Novgorod" has channels on Telegram and MAX. Subscribe to stay updated on major events, exclusive materials, and operational information. Copyright © 1999—2025 NIA "Nizhny Novgorod". When reprinting, a hyperlink to NIA "Nizhny Novgorod" is mandatory. This resource may contain materials 18+