The Ministry of Digital Development has developed a procedure for compensating damage from telephone scammers by banks.

      On July 15, 2026, at 18:33, the Ministry of Digital Development has developed a compensation mechanism for Russians who have fallen victim to phone scammers if they were unable to prevent the theft of their funds. A draft government resolution proposing this scheme has been published on the portal of regulatory act projects, reports 360.ru.

      According to the document, after a victim's appeal, the bank is obliged to analyze the actions taken to prevent the suspicious transaction. If the bank concludes that its actions were adequate and met the standards, it forwards the information to the telecom operator. The latter, in turn, assesses whether it could have timely detected the fraudulent number and taken appropriate measures.

      If the investigation reveals that the violation occurred due to the telecom operator's fault for not recording the suspicious number, the operator will be obliged to compensate the victim for the damages.

      Let us remind you that banks and telecom operators have been mandated to take additional measures to combat cyber fraud, and in case of non-compliance with these requirements, they must compensate clients for stolen money. This provision is part of the second package of measures to combat cyber fraud.

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