"Cyber Granny" will help Beeline fight scammers

      18 November 2025 10:02 Society Beeline is testing a product called "Cyber Granny" — an AI model that communicates with scammers posing as an elderly female customer, distracting them and using up their resources. In the first quarter of 2026 a whole cyber family will join "Cyber Granny."

      This is how "Cyber Granny" works: an AI algorithm analyzes the scammer's approach, then a large language model (LLM, Large Language Model) generates a response taking the conversation context into account, which is converted into spoken speech. Everything happens in a fraction of a second; the scammer receives replies to their remarks and thinks they are speaking with an elderly woman. As a result, he spends time and resources interacting with the AI instead of a real person who could have been harmed by his activity.

      The new development is another step in strengthening Beeline's customer protection system. The operator's anti-fraud platform has long filtered suspicious calls and redirected them to the Virtual Assistant — so that the caller hears a voice bot and can converse with it for a while. Meanwhile the spam bot enters the conversation and handles it for some time, and the person quickly realizes they are talking to a bot, hangs up and tries to call again. After the launch of "Cyber Granny," an unwanted call, if it is directed at an elderly female client, will be redirected to an AI model that imitates live conversation.

      In the first quarter of 2026 other members of the cyber family will join "Cyber Granny" to speak on behalf of clients of both sexes and all ages.

      The AI Competence Center at Beeline is developing the product using open-source solutions and in-house developments. Plans include replacing third-party technology components with their own and scaling the model within Beeline's network so it can simultaneously communicate with any number of scammers. The solution will be available to all users of the "My Security" service as part of the free basic plan.

      Pyotr Alferov, Beeline's Anti-Fraud Director:

      "From January to October 2025 Beeline's anti-fraud platform blocked about 646 million potentially harmful calls. More than a third of them, 233 million, were aimed at elderly people. 'Cyber Granny' is an important step in strengthening protection for our most vulnerable customers. For now we are testing the product with a single voice on small volumes, analyzing scammers' reactions, and fine-tuning the model. In January there will be more characters and voices, and by the second quarter of 2026 the solution will be scaled across the entire network."

      Advertisement PJSC VimpelCom. More at beeline.ru

      Moscow, OGRN 1027700166636

      NIA "Nizhny Novgorod" has a Telegram channel. Subscribe to stay informed about the main events, exclusive materials and timely information. Copyright © 1999—2025 NIA "Nizhny Novgorod". When republishing, a hyperlink to NIA "Nizhny Novgorod" is mandatory. This resource may contain 18+ materials.