"AI engineer" relieves Beeline's technical support across the country.

      May 22, 2026 11:10 The AI agent for managing incidents on telecom equipment, which Beeline launched in March, has already processed more than 100,000 requests and in 40% of cases took measures to resolve the issue on its own—so that frontline support staff did not have to take the requests into work. The development called "AI Engineer" combines ML models trained on Beeline's knowledge base, context from verified external sources (RAG), customer instructions, information about equipment signals, and incident history. It connects directly to telecom equipment (for example, base stations) according to strict access policies and executes commands for diagnostics and troubleshooting—up to responsible actions like restarting radio modules and boards. Beeline specialists created the "AI Engineer" to relieve colleagues of routine tasks that cannot be automated by classical methods, reduce the number of field visits, and lower downtime metrics. That is, to free up resources, increase accuracy and responsiveness of work—and ultimately improve the quality of communication. From December 2025 to February 2026, the agent operated in test mode in several regions. The pilot tests were successful: the implementation allowed for a twofold acceleration in the time taken to address incidents and a 5% reduction in average problem resolution times. Already in the spring, the solution was scaled: now the "AI Engineer" improves communication quality across the country, reduces the workload on staff, and guarantees a high degree of automation and reliability in the incident resolution process. Beeline's Deputy General Director for Technology Valery Shorzhin: "Our 'AI Engineer' operates with 95% accuracy and successfully processes even unknown failures because it relies on a broad context and is constantly retrained. Soon it will be able to predict and prevent network failures." NIA "Nizhny Novgorod" has channels on Telegram and MAX. Subscribe to stay updated on major events, exclusive materials, and operational information. Copyright © 1999—2025 NIA "Nizhny Novgorod". When reprinting, a hyperlink to NIA "Nizhny Novgorod" is mandatory. This resource may contain materials 18+