Nizhnovenergo held training for department heads on customer interaction.
A training for heads of client relations departments from 20 company branches was held at the Nizhny Novgorod branch of PJSC Rosseti Centre and Privolzhye.
On November 20–21, a training session for the heads of the client interaction unit of the branches of PJSC Rosseti Centre and PJSC Rosseti Centre and Privolzhye took place at the site of the PJSC Rosseti Centre and Privolzhye branch — Nizhnovenergo.
The event was aimed at developing professional competencies and improving the quality of customer service. The training program provided for an extensive exchange of experience on enhancing customer services, including practices aimed at strengthening trust in the company.
Photo: Alexander Tomilov
The event format was new for participants: an intensive interactive communication session combining elements of a techno-workshop and group work. Special attention was paid to modern tools and technologies, including AI-based solutions.
This training is an important step in the further transformation of customer services and in improving the quality of interactions with consumers in the regions for which the company is responsible. The use of new practices will significantly increase the speed and accuracy of handling inquiries, ensure personalized support, and take the work of the units to a new level.
More news about the event:
Training for regional managers was held at PJSC Rosseti Centre and Privolzhye
Heads of client relations departments from 20 company branches acquired new skills. 14:27 22.11.2025 Vremya N - Nizhny Novgorod
Nizhnovenergo hosted training for heads of client interaction departments
A training for heads of client interaction departments from 20 company branches took place at the Nizhny Novgorod branch of PJSC Rosseti Centre and Privolzhye.
November 20–21 at the site of the PJSC Rosseti Centre and Privolzhye branch — 12:30 22.11.2025 NewsNN.Ru - Nizhny Novgorod
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Nizhnovenergo held training for department heads on customer interaction.
At the Nizhny Novgorod branch of PJSC Rosseti Centre and Privolzhye, training was held for heads of customer relations departments from 20 of the company's branches November 20–21 on the premises of the PJSC Rosseti Centre and Privolzhye branch — 22.11.2025. NewsNN.Ru. Nizhny Novgorod Region. Nizhny Novgorod.