According to the materials of the Tatar Transport Prosecutor's Office, the airline was fined for inadequate service at Kazan Airport.
The Tatar Transport Prosecutor's Office conducted an inspection of the airline's compliance with the rules for providing passenger transportation services. It was established that in April 2026, at Kazan Airport, due to adverse weather conditions, there was a delay of a flight to Phuket Island. Passengers waited for the departure of the plane for more than 18 hours. The airline did not timely provide accommodation for the passengers in a hotel. In this regard, the transport prosecutor submitted a presentation to the head of the airline and demanded measures to prevent such violations in the future. Based on the materials from the prosecutor's office, Rospotrebnadzor held the carrier administratively liable under part 1 of article 14.4 of the Administrative Offenses Code of the Russian Federation (providing services that do not meet the requirements of regulatory legal acts) with a penalty of 25,000 rubles.
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